FF20 FAQ — all your questions
All Your Answers in One Place

No, ff20 policy allows only one account per person. If multiple accounts are detected from the same device, mobile number, or bank/mobile banking account, all associated accounts may be closed and any accumulated bonuses forfeited.

On the login page, click the "Forgot Password?" option. Enter your registered mobile number or email and a reset code or link will be sent to you. Use it to set a new password. Your password should be at least 8 characters and ideally a mix of letters and numbers. If you still have trouble, contact the support team directly.

KYC (Know Your Customer) verification confirms your identity and helps prevent financial fraud. It must be completed before making a withdrawal. Simply upload photos of both sides of your National ID or passport along with a selfie. Verification is usually completed within 24 to 48 hours — clear, legible documents help speed things up.

Your account may be temporarily locked after several incorrect password attempts or if suspicious activity is detected. Wait a few minutes and try again, or reset your password. If you believe the suspension was a mistake, contact the support team and they will resolve it promptly.

The minimum deposit on FF20 is kept very low so players of all levels can get started easily. Visit the deposit page for the exact amount, as it may change during special promotions. Generally, you can start from as little as BDT 100.

Deposits via Mobile Banking, Nagad, and Rocket are typically credited to your ff20 wallet within 1 to 5 minutes. Bank transfers may take a little longer — anywhere from 15 minutes to 1 hour. If funds have not arrived within 30 minutes, contact support with a screenshot of the transaction.

FF20 does not charge any additional fees on deposits. However, Mobile Banking, Nagad, or Rocket may apply their own service charges based on their respective policies — this is entirely outside FF20's control. We recommend checking your mobile banking app for applicable fees before making a deposit.

FF20 has minimum and maximum limits set for each withdrawal. The minimum is generally BDT 300, while the daily maximum depends on your VIP level — higher tiers enjoy higher limits. Check the withdrawal page in your dashboard for exact figures.

The most common reasons for a stuck withdrawal are incomplete KYC verification, unmet bonus wagering requirements, or incorrect payment details. Check these first. If the issue persists, contact support with your transaction reference number.

No, bonus balance cannot be withdrawn directly. Each bonus comes with a wagering requirement — for example, you may need to wager 10x or 20x the bonus amount. Once the wagering requirement is met, winnings from the bonus are transferred to your real balance and can then be withdrawn. Full terms for each bonus are listed on the promotions page.

A wagering requirement means you must place a certain amount in bets before withdrawing bonus funds. For example, a BDT 500 bonus with a 10x wagering requirement means you need to wager BDT 5,000 in total. Not all games contribute equally — slots typically count at 100% while table games contribute at a lower percentage.

Share your referral link or code from your FF20 account with friends. When a friend registers using your link and makes their first deposit, you will automatically receive a referral bonus. The more friends you refer, the more bonuses you earn.

FF20 offers a weekly cashback promotion. Typically, every Monday a percentage of your total losses from the previous week is credited back to your account. The cashback rate and terms may vary by promotion. For more details, Promotions Page to find out.

Yes, nearly all games available on the website are also accessible on the ff20 mobile app. The app works on both Android and iOS. Live Casino, Sports Betting, and slots all run smoothly on mobile. For more information about the app, App Page to find out.

First, check your internet connection. Refresh the page or clear your browser cache. If a VPN is active, turn it off and try again. On mobile, close the app and relaunch it. If the problem persists, send a screenshot to the support team along with your device and browser details.

Yes, ff20's Live Casino is open 7 days a week, 24 hours a day. Even late at night or early in the morning Bangladesh time, you can play baccarat, roulette, and blackjack with live dealers. Live Casino Page and join a game directly.

in the Sports section go to and select cricket. A list of ongoing and upcoming matches will appear. Click on your preferred match to view odds across various markets — match winner, toss, top batsman, and more. Enter your stake and click "Place Bet" to confirm.

Go to Account Settings and find the 2FA option under the "Security" section. You can use either your mobile number or an authenticator app. Once enabled, you will be prompted for a verification code each time you log in, keeping your account significantly more secure.

Yes, ff20 is committed to responsible gaming. From your account settings, you can set daily, weekly, or monthly deposit limits, betting limits, and session time limits. You can also take a temporary break or permanently close your account if needed. For more details, Responsible Gaming Page to find out.

If you receive any SMS, email, or social media message claiming to be from FF20 and asking for your password or personal information, it is a scam. FF20 never asks for passwords or OTPs. Do not click any links — report it to our support team immediately.

No, ff20 strictly prohibits anyone under 18 from opening an account or playing any games. Age is verified at registration and again during the KYC process. Any account found to belong to a minor is closed immediately.