FF20's Privacy Policy —
Your Data, Your Rights

1 What Data We Collect

FF20 collects certain information to run its services properly. This process is fully transparent, and we explain below why each piece of information is needed.

We collect two types of information — data you provide directly (such as during registration), and data collected automatically (such as browsing information).

• The information provided during registration is essential for account verification.
• Payment-related information is sent directly to a secure payment gateway.
• We never store your full card number or bank PIN.

2 How Your Data Is Used

FF20 uses your data solely to operate, improve, and secure our services. We never share your information with third parties for advertising purposes.

• Account Management: To verify logins, reset passwords, and ensure account security.
• Payment Processing: To ensure deposits and withdrawals are processed correctly.
• Customer Support: To respond to your complaints or queries promptly and accurately.
• Fraud Prevention: To detect multiple accounts, bot activity, and money laundering.
• Responsible Gaming: To identify signs of excessive gaming and provide timely assistance.
• Service Improvement: To analyze which features are used most and improve your overall experience.
• Legal Obligations: To retain and provide data as required by regulatory authorities.

3 Who Your Data Is Shared With

FF20 shares information only in limited circumstances and strictly in accordance with our security protocols. The specific cases are detailed below.

• Payment Processors: Only the information necessary to complete transactions is shared with payment partners such as Mobile Banking, Nagad, and Rocket.
• Game Providers: Limited technical data may be shared with game software providers to ensure your gaming experience runs properly.
• Law Enforcement: Information may need to be disclosed pursuant to a court order or legal obligation.
• Fraud Prevention Organizations: Relevant information may be shared with regulatory authorities to prevent fraud and money laundering.

4 Cookie Policy

FF20 uses cookies to keep its website and app running smoothly. Cookies are small text files stored on your device that help enhance your experience.

You can delete or disable optional cookies at any time through your browser settings. However, disabling essential cookies may cause some FF20 features to stop working correctly.

5 How Long Your Data Is Retained

FF20 does not retain your data longer than necessary. How long we keep it depends on the type of information and any applicable legal obligations.

• Account Information: For the duration of the active account and up to 5 years after closure.
• Transaction Data: 5–7 years, in accordance with financial regulations.
• KYC Documents: 5 years, as required by regulatory guidelines.
• Support Contact: 3 years after the issue is resolved.
• Analytics Data: Up to 2 years in anonymized form.

Once legal obligations are met, unnecessary data is securely deleted or irreversibly anonymized.

6 Your Right to Control Your Data

FF20 believes you should have full control over your own data. Your rights are outlined below.

7 Children's Privacy

FF20's services are intended solely for individuals aged 18 and above. We do not knowingly collect data from anyone under this age.

If a minor is suspected of having created an account on FF20, that account will be immediately suspended and all associated data will be deleted. Parents or guardians can report such incidents to our support team.

• Age verification is mandatory at the time of registration.
• Age is re-verified during the KYC process.
• We recommend using parental control software on shared or family devices.

8 Security Measures

FF20 protects your data using industry-leading security measures. Our security infrastructure is regularly audited by independent third-party security experts.

• 256-Bit SSL Encryption: All data transfers are completed through encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security has been added to your account.
• Firewall Protection: Advanced server-level firewall system is active.
• DDoS Protection: Special protection measures in place to prevent cyberattacks.
• Regular Security Audits: Independent security audits are conducted every quarter.
• Employee Training: All FF20 employees receive regular training on data protection.

9 Third-Party Services & Links

The FF20 platform integrates certain third-party services, such as game providers and payment gateways. These services may have their own privacy policies.

FF20 signs Data Processing Agreements with its partners and ensures they uphold the same data protection standards we do.

• Game software providers only have access to technical data related to gaming sessions.
• Payment gateways only receive the information necessary to complete a transaction.
• Your complete profile is never shared with any third party.

10 Privacy Policy Updates

FF20 may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via your registered email or SMS.

Continued use of FF20 after any changes will be considered acceptance of the updated policy. We recommend reviewing this page regularly. The date of each version will be noted at the top of the page.

11 General

If you have any questions, complaints, or data-related requests regarding this Privacy Policy, please get in touch with us. FF20's data protection team is always ready to help.

When submitting a request to access, correct, or delete your data, please email us from your registered email address so we can verify your identity easily.